1. Introduction
TwinForce Solutions Limited ("TwinForce", "we", "our", or "us") is a Salesforce consulting agency headquartered at Ramzannesa SuperMarket, 2 No. Harunabad, Mirpur Cantonment Road, Mirpur-12, Pallabi, Dhaka - 1216, Bangladesh.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at twinforce.net, submit a contact or career application form, or engage with our services in any way.
By using our website or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your personal information.
We are committed to protecting your personal data and ensuring it is handled responsibly, securely, and in line with applicable data protection regulations.
2. Information We Collect
We collect personal information in the following ways:
Information you provide directly:
- Contact form submissions: name, email address, phone number, company name, and message content.
- Career application submissions: name, email, phone, date of birth, gender, address, educational qualifications, graduation status, and technical proficiency details.
Information collected automatically:
- Browser type, device information, operating system, and IP address.
- Pages visited, time spent on pages, and referring URLs collected via standard web server logs.
- Cookies and similar technologies (see Section 6).
We do not collect sensitive personal data such as payment card numbers, government ID numbers, or health information through this website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide information about our Salesforce consulting services.
- To review and process career and internship applications submitted through our website.
- To manage and maintain our client and lead records in our Salesforce CRM system.
- To improve our website experience and understand how visitors interact with our content.
- To send relevant communications about our services when you have opted in or made an enquiry.
- To comply with applicable legal obligations.
We will not use your personal information for purposes incompatible with those listed above without your prior consent.
4. Data Sharing and Disclosure
TwinForce Solutions Limited does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Salesforce Inc.: Form submissions from this website are processed via Salesforce Web-to-Lead, which stores lead data in our Salesforce CRM hosted by Salesforce Inc. Their use of your data is governed by Salesforce's Privacy Policy.
- Service providers: We may engage trusted third-party providers (such as hosting or analytics services) who process data strictly on our behalf and under confidentiality obligations.
- Legal requirements: We may disclose data if required by law, court order, or governmental authority.
- Business transfers: In the event of a merger or acquisition, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Storage and Security
Your personal information is stored securely within our Salesforce CRM system and protected by industry-standard security measures including encryption in transit (TLS/HTTPS) and access controls.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Career application data is retained for a reasonable recruitment period and then securely deleted or anonymised.
While we implement strong security measures, no internet transmission is completely secure. We encourage you to use secure connections and be mindful of the information you share online.
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device by your browser.
We may use the following types of cookies:
- Essential cookies: Required for basic site functionality and cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site so we can improve it. These are anonymised and do not identify you personally.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality. We do not use cookies to track you across third-party websites or serve targeted advertising.
7. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Objection: Object to certain types of processing, such as direct marketing.
- Portability: Request your data in a structured, commonly used format.
- Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to external websites including our social media profiles (Facebook, LinkedIn, YouTube) and client websites. These third-party sites have their own privacy policies and we have no responsibility for their content or practices.
We encourage you to review the privacy policy of any third-party site you visit through links on our website.
9. Children's Privacy
Our website and services are intended for professional and business use and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected] and we will take prompt action to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
- Company: TwinForce Solutions Limited
- Address: Ramzannesa SuperMarket, 2 No. Harunabad, Mirpur Cantonment Road, Mirpur-12, Pallabi, Dhaka - 1216, Bangladesh
- Email: [email protected]
- Website: twinforce.net
Have a privacy question or request? Our team is happy to help.
Contact Us